Maintenance Request Agent
Tenant maintenance requests are logged, prioritised and dispatched to the right contractor, with the tenant kept informed until the job is closed.
Maintenance Request Agent
Logs tenant maintenance requests, classifies urgency and dispatches the right contractor, keeping the tenant updated until the job is closed.
Customer operations
The problem
What this agent takes off your plate
Maintenance requests arrive by phone, email and message, often without the details a contractor needs. Property teams spend hours collecting photos, deciding urgency and chasing updates, and tenants call again because nobody told them what happens next.
- Complete details and photos captured at first contact
- Urgency classified against your service levels
- Work orders raised with the right contractor
- Tenants updated until the job is closed
How it works
From request to completed job
The agent collects the details and photos it needs, classifies urgency against your service levels, raises the work order with the right contractor and updates the tenant at each step. Emergencies go straight to the on-call manager.
Why this agent
Logs tenant maintenance requests, classifies urgency and dispatches the right contractor, keeping the tenant updated until the job is closed.
Outcomes
- Fewer follow-up calls from tenants
- Contractors receive complete job details
- Service levels tracked per property
- A full maintenance history per unit
Connects to
Writes back
Turn tangled operations into clean, owned automation.
Rasiya reads your enquiries, documents and policies, then runs the work across every department and writes back to the systems you already use. Your team keeps the exceptions. The agents take the rest.