Escalation Router
Enquiries that need a person are spotted early, tagged by severity and routed to the right owner with the full history, before they sit in a general queue.
Escalation Router
Spots the enquiries that need a person, tags severity and routes each one to the right owner with the full history attached.
Customer operations
The problem
What this agent takes off your plate
Most enquiries can be resolved automatically. The ones that cannot often wait in a shared queue until someone triages them by hand, so a regulatory complaint or a key account issue gets the same priority as a routine question.
- Severity and sentiment scored on every case
- Your routing rules applied the same way on every shift
- Context summary attached for the assignee
- Response targets set by priority
How it works
From enquiry to the right owner
The agent scores each case for severity, sentiment and complexity, applies your routing rules, assigns an owner and sets the response target. A summary travels with the case, so the owner starts with the facts.
Why this agent
Spots the enquiries that need a person, tags severity and routes each one to the right owner with the full history attached.
Outcomes
- Key accounts and urgent cases skip the general queue
- Owners start with context, every time
- Consistent routing across shifts and teams
- Response targets tracked on every priority case
Connects to
Writes back
Turn tangled operations into clean, owned automation.
Rasiya reads your enquiries, documents and policies, then runs the work across every department and writes back to the systems you already use. Your team keeps the exceptions. The agents take the rest.